The English Cottage LLC Return & Refund Policy

Carefully review your shipping and billing information for accuracy before submitting your order.

The English Cottage LLC is totally committed to customer satisfaction. Please contact us to process your return by calling 860-461-4888 Monday-Friday 8:00 AM – 6:00 PM EST or email us at Donna@TheEnglishCottage.co.uk

IMPORTANT NOTICE CONCERNING REFUNDS:

As soon as you return your item to us and it is received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products qualify for free exchange or replacement for 30 days from the date your order ships. See below for exceptions with food/foodstuffs/tea/clearance items.  The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $9.49 will be deducted from your refund. We do not accept returns or exchanges on any products after 30 days from the date your order ships.

If you would like assistance in returning an item, please contact our customer service department at 1-860-461-4888 or email us at Donna@TheEnglishCottage.co.uk We will be happy to walk you through the return process.

Clearance items are NOT eligible for return

RETURN POLICY FOR:

FOOD and FOODSTUFFS (including TEA):

We do not accept returns or exchanges for food, foodstuffs or tea.  All food, foodstuffs and tea purchases are final.

CUSTOM and PERSONALIZED PRODUCTS:

Custom and Personalized Products do not qualify for free returns or exchanges.  Please contact our Customer Service Department at 1-860-461-4888 or email us to assist you.

Return Packaging

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the shipper. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Exceptions

Some products do not qualify for a pre-paid return label because of their value, size, or weight. Please feel free to contact our customer service department at 1-860-461-4888 or email us at Donna@TheEnlishCottge.co.uk and we will be happy to assist you.

Undeliverable and Refused Packages

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.